Refund policy
Return & Refund Policy
Trade Name: Sumiz Store
Email: contactsumiz100@gmail.com
Phone: 1302-556-1611
Address:
838 Walker Road, Suite 12,
Dover, DE 19904,
United States
Returns
We accept returns within 30 days of delivery. To be eligible for a return:
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The item must be unused, unworn, and in the same condition that you received it
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The item must be in its original packaging
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Proof of purchase (order number or receipt) is required
Certain items may be non-returnable, including but not limited to:
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Gift cards
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Final sale or clearance items
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Personalized or custom-made products
Return Process
To initiate a return, please contact us at contactsumiz100@gmail.com with your order number and reason for return.
Once your return is approved, we will provide instructions on how and where to send your item. Items sent back without prior approval may not be accepted.
Return Shipping Costs
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Customers are responsible for return shipping costs, unless the item is defective, damaged, or incorrect.
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Original shipping fees are non-refundable.
Damaged or Incorrect Items
Please inspect your order upon delivery. If the item is defective, damaged, or incorrect, contact us within 48 hours of receiving your order with photos so we can resolve the issue promptly.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved:
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Refunds will be issued to your original payment method
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Please allow 5–10 business days for the refund to appear, depending on your payment provider
Late or Missing Refunds
If you haven’t received a refund yet:
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Check your bank account again
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Contact your credit card company
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Contact your bank
If you’ve done all of this and still have not received your refund, please contact us at contactsumiz100@gmail.com.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us at contactsumiz100@gmail.com.
Cancellations
Orders may be canceled within 12 hours of placing the order. Once an order has been processed or shipped, it cannot be canceled.
Non-Refundable Situations
Refunds will not be issued for:
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Incorrect address provided by the customer
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Delays caused by shipping carriers
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Normal wear and tear
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Items returned in used or damaged condition
Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
📧 Email: contactsumiz100@gmail.com
📞 Phone: 1302-556-1611